Text Messaging Terms and Conditions
By opting in to receive text messages from Primary Convenient Care and Primary Aesthetics and Wellness, you agree to the following Terms and Conditions. These terms govern how we communicate with you via SMS/MMS messaging and outline your rights and responsibilities.
1. Consent to Receive Messages
By providing your mobile number and opting in, you consent to receive SMS and/or MMS messages from Primary Convenient Care and Primary Aesthetics and Wellness regarding:
- Appointment reminders and confirmations
- Treatment follow-ups and health-related notifications
- Promotions, offers, and events related to our services
- Administrative and billing notifications
These messages may be sent via automated technology. Consent is not required for treatment or services.
2. Message Frequency
Message frequency will vary based on the type of communications you have opted in for, but you may typically receive between 1–5 messages per month.
3. Opt-Out & Unsubscribing
You may opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive text messages from us, except those necessary for ongoing treatment or billing matters.
4. Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier. We are not responsible for any charges incurred from your wireless provider.
5. No Guarantee of Confidentiality
While we take reasonable precautions to protect your information, text messaging is not a fully secure form of communication. There is a risk that messages may be intercepted or viewed by unintended parties. We advise against sharing sensitive health information via text.
6. HIPAA Compliance & Privacy
We strive to protect your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). However, by opting into text messaging, you acknowledge and accept the inherent privacy risks associated with SMS communication. For secure messaging, please use our patient portal.
7. No Medical Advice
Messages sent via text are for informational purposes only and should not be considered medical advice. If you have a medical emergency, call 911 or visit the nearest emergency room.
8. Mobile Carrier Disclaimer
Carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website or sent via text. Continued use of our text messaging services constitutes acceptance of any changes.
10. Contact Information
For questions or concerns regarding text messaging, please contact:
📞330-420-2025
🌐www.primaryconvenientcare.com
By opting in to receive text messages, you acknowledge that you have read and understood these Terms and Conditions.
HIPAA Privacy Policy
Last Updated: 1/2025
Primary Convenient Care and Primary Aesthetics and Wellness is committed to protecting your privacy and maintaining the security of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, and disclose your PHI and your rights regarding this information.
1. What is Protected Health Information (PHI)?
PHI includes any information about your health status, healthcare services, or payment for healthcare services that can identify you. This includes, but is not limited to:
- Your name, address, phone number, and email
- Medical records and treatment history
- Insurance and billing information
- Appointment details
- Prescription and diagnostic information
2. How We Use and Disclose Your PHI
We may use and disclose your PHI in the following ways, as permitted by HIPAA:
A. For Treatment
We may use your PHI to provide medical care, coordinate treatment, and consult with other healthcare professionals involved in your care.
B. For Payment
We may use your PHI to process payments, verify insurance coverage, and handle billing matters with you and your insurance provider.
C. For Healthcare Operations
We use your PHI for practice management, quality improvement, staff training, and compliance with regulations.
D. Appointment Reminders & Treatment Follow-Ups
We may send you appointment reminders, treatment updates, or post-procedure care instructions via phone, email, or text message.
E. As Required by Law
We may disclose PHI if required by law, such as for public health reporting, law enforcement requests, or compliance with court orders.
F. Business Associates
We may share PHI with third-party vendors or service providers (e.g., billing services, IT support) that assist us in running our practice. These vendors are required to protect your information under HIPAA regulations.
3. Your Rights Under HIPAA
You have the following rights regarding your PHI:
A. Right to Access Your PHI
You may request a copy of your medical records in paper or electronic format. Requests must be submitted in writing to Primary Convenient Care 3763 E Main Street New Waterford Ohio 44445
B. Right to Request Amendments
If you believe your PHI is incorrect or incomplete, you may request an amendment in writing. We may deny requests under certain circumstances, but we will provide an explanation.
C. Right to Request Restrictions
You may request that we limit how we use or disclose your PHI. While we are not always required to agree, we will comply with reasonable requests, especially if related to out-of-pocket payments.
D. Right to Confidential Communications
You may request that we communicate with you in a specific way (e.g., phone only, email only, no voicemail). We will accommodate reasonable requests.
E. Right to an Accounting of Disclosures
You may request a list of instances where your PHI has been disclosed, excluding treatment, payment, and healthcare operations.
F. Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services (HHS) at www.hhs.gov/hipaa. We will not retaliate against you for filing a complaint.
4. How We Protect Your PHI
We take the security of your PHI seriously and have implemented administrative, technical, and physical safeguards, including:
- Secure electronic health records (EHR)
- Encrypted communications for emails and text messages
- Staff training on HIPAA compliance
- Access controls and secure passwords for authorized personnel
5. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website or made available in our office.
6. Contact Information
If you have any questions or concerns regarding this HIPAA Privacy Policy, please contact us:
📞 330-420-2025
🏢3763 East Main Street New Waterford, OH 44445
🌐 www.primaryconvenientcare.com
By using our services, you acknowledge that you have read and understood this HIPAA Privacy Policy.